Privacy Policy

Last updated: September 2026

Mercasana GmbH (“Mercasana”, “we”, “us”) respects your privacy and processes personal data in accordance with applicable Swiss data protection law and, where applicable, the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains what information may be collected when you visit mercasana.ch, contact us, or use the services available through our website.

1. Who We Are

The website mercasana.ch is operated by:

Mercasana GmbH

Switzerland

Email: info@mercasana.ch

For questions concerning this Privacy Policy or the processing of your personal data, please contact us using the email address above.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, particularly when you submit an enquiry through our contact form or contact us by email.

Depending on the information you provide, this may include:

  • first and last name;
  • email address;
  • telephone number;
  • company or business information;
  • information contained in your message or enquiry.

Our website and hosting infrastructure may also process technical information necessary for the operation and security of the website, such as IP address, browser type, device information, access time and technical log data.

3. How We Use Your Information

We may process personal data in order to:

  • respond to enquiries and requests;
  • communicate with prospective or existing clients, suppliers and business partners;
  • provide and administer our services;
  • process transactions or orders where applicable;
  • maintain the security and functionality of the website;
  • comply with legal, regulatory, accounting or contractual obligations.

We do not sell personal data.

4. Contact Forms

When you submit a contact form through our website, the information entered into the form is processed so that we can receive and respond to your enquiry.

Please do not submit sensitive personal information through the contact form unless it is necessary for your request.

5. Cookies and Technical Technologies

Our website may use cookies and similar technologies required for website functionality, security and user experience.

Certain WordPress, WooCommerce, hosting or other website components may place technically necessary cookies when required for their operation.

If we introduce analytics, advertising or other non-essential tracking technologies, appropriate information and consent mechanisms will be provided where required by applicable law.

6. WooCommerce

Our website uses WooCommerce functionality.

If online purchasing or related functionality is made available, information necessary to process the transaction may be collected and processed. This can include contact details, billing and delivery information, order details and other information required to fulfil the transaction.

Payment information may be processed by the relevant payment service provider. Mercasana does not necessarily receive or store complete payment-card information.

7. Service Providers

We may use third-party service providers to operate and maintain the website, host data, process website forms, provide technical infrastructure or perform other services on our behalf.

These providers may process personal data only to the extent necessary to provide their services and subject to applicable data-protection requirements.

Our website is hosted using Hostinger infrastructure.

8. International Data Transfers

Some service providers may process data outside Switzerland or the European Economic Area.

Where personal data is transferred internationally, we take appropriate measures where required to ensure that the data receives an adequate level of protection under applicable data-protection law.

9. Data Retention

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records and complying with applicable legal or contractual obligations.

Retention periods may therefore differ depending on the nature of the information and the purpose for which it is processed.

10. Your Rights

Depending on the law applicable to you and your location, you may have the right to:

  • request information about personal data we process about you;
  • request correction of inaccurate personal data;
  • request deletion of personal data;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • request a copy of certain personal data.

These rights may be subject to legal limitations and retention obligations.

Requests can be sent to info@mercasana.ch.

11. Data Security

We use reasonable technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no transmission or storage system can guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Their own privacy policies apply when you visit them.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, legal obligations or data-processing practices change.

The current version will be published on this page together with the date of the latest update.